Project Manager & Operations Partner – Member Services (6‑month fixed‑term)

About the role

We are looking for a temporary Project Manager & Operations Partner to support the Member Services team during a six‑month maternity cover. Reporting to the Global Director Member Services, you will act as the right‑hand, ensuring smooth execution of ongoing priorities in an international, English‑speaking environment.

Key responsibilities

• Support the Global Director in coordination and follow‑up of key projects and initiatives.
• Contribute to planning, tracking and documentation of international projects.
• Monitor timelines, deliverables and action plans across the team.
• Organise logistics for events such as Team Member Services Week, Business Survey and internal calls.
• Prepare materials, agendas and follow‑up for meetings and team calls, including Membership Optimization Calls.
• Facilitate communication between Head Office and Delegation Directors.
• Develop and maintain tracking tools, reports and dashboards for decision‑making.
• Assist with process improvements, onboarding, training initiatives and cross‑functional projects.

Required profile

• Enjoy working with data and driving impact through structured analysis.
• Solid experience in project coordination or project management in an international environment.
• Ability to work proactively and reliably as a trusted operational partner.
• Strong command of English, both spoken and written.

Required skills