Manager II, Premier Support Engineering - EMEA

About the role

Datadog's Technical Solutions team educates potential clients and helps existing customers succeed through multi-channel technical support, demos and presentations. As Manager II, Premier Support Engineering - EMEA, you will lead a team of Premier Support Engineers who handle client requests, reproduce and troubleshoot issues and explore Datadog's 400+ integrations.

Key responsibilities

• Manage, develop, coach and mentor Premier Support Engineers.
• Own your team's accountability and performance: manage performance reviews, performance plans and employee relations issues for direct reports.
• Partner with Support team senior leadership to oversee team projects and initiatives that improve productivity, processes or procedures.
• Work with internal teams and customers on high-priority escalations and act as a resource to resolve escalations raised by team members.

Required profile

• Passion for people management and/or mentorship, with previous experience leading a team, including managing other managers.
• Self-motivated, detail-oriented and eager to learn continuously.
• Critical thinker who takes a client-centric approach and uses data to make informed decisions.
• Active contributor to open-source projects and the engineering community (meetups, etc.).

Required skills

• Some programming experience.
• Basic knowledge of Linux.

What we offer

• Onboarding and generous global benefits.
• Intra-departmental mentor and buddy program.
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
• Professional development, product training and career pathing.
• An inclusive culture with Community Guilds and Inclusion Talks.