IT Support Technician L1 (On-site) – Grenoble

About the role

We are looking for an experienced IT Support Technician (L1) to provide on‑site deskside assistance for our Grenoble office. The role is on‑demand and involves handling a wide range of hardware, software and connectivity issues for end‑users, including VIP support during critical incidents.

Key responsibilities

• Provide end‑to‑end technical support for desktop and laptop systems, troubleshooting hardware, software and connectivity problems.
• Perform IMAC (Install, Move, Add, Change) activities and break/fix tasks for end‑user devices.
• Manage the full lifecycle of desktop devices, including configuration, patching, OS imaging and vendor‑based hardware replacements.
• Use SCCM, Intune and ServiceNow for asset tracking, ticket resolution and remote assistance.
• Administer approved software installations, updates and security patching in line with IT policies.
• Deliver remote and deskside support using EUC tools and support applications such as Microsoft Office, Outlook and VPN clients.
• Ensure compliance with security protocols, antivirus monitoring and desktop policy enforcement.
• Provide VIP support and act as the primary onsite contact during critical escalations or outages.
• Support printers, scanners and peripheral devices, handling troubleshooting and routine maintenance.
• Assist with Active Directory tasks, basic user account management and smart‑hands support.
• Maintain documentation of incident resolution, hardware inventory and technical guides.
• Follow ITIL practices for incident, problem and service request management.

Required profile

• More than 3 years of experience in IT support (L1/L2).
• On‑site deskside support on demand, with ability to handle VIP escalations.
• Freelance/B2B contract, 1‑year renewable.
• Familiarity with ITIL incident and problem management processes.

Required skills

• SCCM
• Intune
• ServiceNow
• Microsoft Office and Outlook
• VPN clients
• Windows OS
• macOS
• Active Directory
• ITIL
• Hardware troubleshooting
• Software troubleshooting
• Printer and scanner troubleshooting
• IMIMAC processes
• OS imaging
• Patch management
• Asset tracking
• Remote assistance tools
• EUC tools