IT Support Technician – Bordeaux

About the role

We are looking for an IT Support Technician to join our Bordeaux team. You will provide first‑line and second‑line technical assistance, ensuring that colleagues have reliable hardware, software and business applications to perform their duties efficiently.

Key responsibilities

• Provide day‑to‑day IT support for hardware, software and business applications.
• Manage and resolve help‑desk tickets, prioritising and escalating when necessary.
• Perform routine operational checks to maintain system reliability and availability.
• Deploy, configure and maintain laptops, desktops, mobile devices and other IT equipment.
• Maintain accurate asset records and IT documentation.
• Support business applications, including ERP and operational systems.
• Deliver onboarding and initial IT training for new employees.
• Create and update user guides and support documentation.
• Collaborate with internal teams and external providers to ensure service continuity.
• Suggest improvements to enhance user experience and IT service delivery.

Required profile

• Minimum 2 years of experience in IT Support, Helpdesk or Desktop Support.
• Experience with Windows operating systems and Microsoft 365.
• Comfortable troubleshooting hardware, software and access issues.
• Familiarity with Active Directory and endpoint management is a plus.
• Exposure to ERP, MRP or other business applications is advantageous.
• Basic understanding of networking, infrastructure or server environments.
• Strong customer‑service mindset and excellent communication skills.
• Organised, proactive and able to manage multiple priorities.

Required skills

• Windows
• Microsoft 365
• Active Directory
• ERP
• MRP
• Networking
• Server environments