IT Operations Manager

About the role

We are seeking a hands‑on IT Operations Manager to support our global hospitality operations. You will oversee POS systems, network infrastructure, and operational software across restaurants and beach clubs, travelling internationally to ensure each venue is fully operational from day one.

Key responsibilities

• Deploy, configure and support Oracle MICROS POS terminals, printers, menus, pricing, user permissions and software updates.
• Coordinate network infrastructure including structured cabling, Wi‑Fi, switches, routers and other IT hardware.
• Provide first‑ and second‑line technical support for operational systems, hardware, software and connectivity issues.
• Manage, configure and maintain operational software platforms such as CRM, reservation, procurement, HR, finance and AI solutions.
• Lead implementation and rollout of new business systems, software upgrades and digital initiatives across the group.
• Identify opportunities to leverage AI and automation for operational efficiency and guest experience.
• Prepare IT setup for new venue openings and renovations, ensuring all technology is operational before launch.
• Maintain IT asset inventory, procure equipment and manage vendor relationships.
• Train end‑users on operational systems and provide ongoing support to restaurant and corporate teams.
• Act as primary point of contact for all IT and software‑related projects, collaborating with Operations, Finance, Marketing, HR and external partners.

Required profile

• Strong hands‑on experience with Oracle MICROS POS configuration, deployment, troubleshooting and support.
• Proficiency in English; additional languages are a plus.
• Solid knowledge of operational software, user management, permissions and security.
• Experience installing and supporting network infrastructure, structured cabling, Wi‑Fi, switches and routers.
• Background supporting hospitality operational software, cloud applications and CRM platforms.
• Interest in AI technologies and digital innovation.
• Excellent troubleshooting and problem‑solving abilities.
• Ability to work independently while managing multiple projects.
• Strong communication skills with both technical and non‑technical users.
• Willingness to travel internationally for new openings and operational support.

Required skills

• Oracle MICROS POS
• Network infrastructure (structured cabling, Wi‑Fi, switches, routers)
• CRM platforms
• Cloud applications
• AI solutions