Hardware Engineer - Implementation & Support

About the role

TOPPAN Security, the international development arm of the TOPPAN Group in the security domain, is looking for a Hardware Engineer based in Paris. The engineer is hands-on, focused on the deployment, validation, optimisation and support of personalisation systems for governmental projects, such as National ID, driver's licenses and passports. At least 3 years of technical support experience in governmental secure issuance is required.

Key responsibilities

• Lead FAT, SAT, CAT and UAT testing, including test plans and acceptance criteria
• Install, configure, commission and deploy personalisation equipment and supporting IT infrastructure
• Perform calibration, fine-tuning and optimisation (print quality, mechanical alignment, laser engraving, document transport)
• Diagnose and resolve mechanical and transport issues (jams, misfeeds, wear, alignment)
• Support deployment into live environments and ensure successful handover to operations
• Provide hands-on support for hardware in live environments and troubleshoot end-to-end issues across hardware, software and IT layers
• Maintain system performance through calibration and optimisation, investigate recurring issues and implement root cause fixes
• Collaborate with suppliers and internal teams to resolve defects and improve reliability, and ensure compliance with quality, configuration and operational standards
• Contribute to requirements, specifications and technical validation, work with R&D, IT and procurement, and support supplier selection and performance management
• Manage risks, issues, change control and configuration, maintain documentation, support audits and build cross-functional relationships

Required profile

• Bachelor of Engineering degree or related discipline
• At least 3 years of technical support experience in governmental secure issuance of IDs, driver's licenses or passports
• Proven ability to troubleshoot mechanical issues and strong root cause analysis skills
• Detail-oriented, methodical, hands-on, with a strong focus on quality, precision and reliability
• Proactive, resilient and effective under pressure, with strong communication across technical and non-technical stakeholders

Required skills

• FAT/SAT/CAT/UAT, installation and commissioning
• Calibration, mechanical adjustment and optimisation of precision/mechatronic systems
• Change and configuration management, continuous improvement
• Desired: solid IT infrastructure knowledge (servers, networking, system integration), experience in secure identity or regulated environments, exposure to manufacturing systems, and knowledge of system security/hardening

Regular international travel (EMEA, APAC, LATAM) and flexibility for deployment, testing and live support are required.