Full‑time Client Advisor – Luxury Retail

About the role

Acne Studios is seeking a full‑time Client Advisor for its Froissart store. You will be the primary point of contact for customers, guiding them through an omni‑channel experience and fostering long‑term loyalty.

Key responsibilities

• Welcome and assist customers throughout the entire sales cycle, both in‑store and via digital channels.
• Manage omni‑channel services, ensuring a seamless transition between online and offline touchpoints.
• Achieve individual and store sales, conversion, and client‑eling targets.
• Maintain accurate inventory records and follow administrative procedures.
• Provide personalized recommendations and cross‑sell products to meet customer needs.

Required profile

• Strong attention to detail and a passion for luxury fashion.
• Excellent interpersonal and communication skills.
• Ability to work collaboratively in a diverse team environment.
• Fluent in English; additional languages such as Chinese are a plus.
• Previous experience in a customer‑facing retail or hospitality role.

Required skills

• Proficiency with Customer Relationship Management (CRM) tools and client‑eling practices.

What we offer

• Comprehensive training in luxury sales, service, and client experience.
• Supportive and inclusive team culture.
• Opportunities for professional growth within a global fashion house.