Field Service Technician (F/H)

About the role

Serac is looking for a Field Service Technician to perform on‑site interventions, installations and maintenance of its industrial machines. The role involves direct interaction with customers, ensuring safety compliance, and delivering high‑quality technical support.

Key responsibilities

• Carry out on‑site interventions, following project manager instructions and safety procedures.
• Install, commission and test new machines, and organise Site Acceptance Tests with customers.
• Perform preventive and corrective maintenance, audits and performance checks.
• Troubleshoot equipment issues on‑site or by phone and provide technical assistance.
• Train customer operators and maintenance teams.
• Manage small teams of engineers, workshop staff and external partners during complex projects.
• Prepare detailed reports, technical documentation and expense records after each mission.

Required profile

• Technical background with experience in field service or industrial equipment.
• Strong understanding of safety regulations and ability to use PPE.
• Excellent organisational skills to plan and follow‑up on‑site tasks.
• Good communication skills to maintain customer relationships and lead sales of parts/services.
• Willingness to travel frequently to customer sites.

Required skills

• Preventive and corrective maintenance of industrial machinery.
• Installation and commissioning of equipment and tooling.
• Equipment troubleshooting and technical support.
• Technical documentation and reporting.
• Team coordination on complex projects.
• Spare‑parts identification and procurement.