Field Coach and Change Management Consultant - Automotive Trucks

About the role

MSX International supports leading automotive brands worldwide, improving repair performance, customer satisfaction and aftersales operations across more than 80 countries. It is looking for a Field Coach and Change Management Consultant to support the rollout of the Digital Job Card Programme across the dealer network. The consultant works closely with dealership teams to help aftersales departments integrate new digital processes, maximising user engagement, efficiency and business performance.

Key responsibilities

• Present and demonstrate the Digital Job Card solution to dealership management and aftersales teams.
• Deliver training sessions and workshops for service advisors, workshop teams and key stakeholders.
• Support dealerships through their change journey, helping them adopt new processes and ways of working.
• Provide on-site operational coaching and hands-on support during implementation.
• Identify, document and report issues, incidents and opportunities for continuous improvement.
• Collaborate with the central project team and other stakeholders to ensure a consistent rollout approach.
• Track progress, share best practices and help drive long-term user adoption.

Required profile

• Experience within the automotive aftersales environment.
• Proven ability to manage change and influence stakeholders at all levels.
• Comfortable travelling regularly and working directly with dealership teams.
• Experience with digital transformation projects, dealer management systems or workshop processes is a strong advantage.

Required skills

• Strong coaching, training and presentation skills.
• Excellent communication and relationship-building skills.
• A proactive, solution-oriented mindset.