Digital & E‑commerce Performance Manager – Europe

About the role

The Digital & E‑commerce Performance Manager will lead the Europe e‑commerce business within Christian Dior Couture’s Digital & Omnichannel Department. Reporting to senior leadership, you will shape strategy, drive growth and ensure seamless collaboration across 29 markets.

Key responsibilities

• Plan, monitor and optimise e‑commerce sales and budgets in partnership with Finance teams across four European regions.
• Conduct performance reviews, analyse quantitative and qualitative results, and present actionable recommendations to stakeholders.
• Design and maintain performance dashboards, standardise KPIs and reporting tools for consistency across markets.
• Lead the community of regional e‑commerce managers to achieve country‑level targets and improve the purchase funnel.
• Coordinate cross‑functional initiatives with Performance Marketing, CRM, Media and Merchandising to boost topline growth.
• Analyse user behaviour, drive UI/UX localisation, and manage A/B testing and personalization projects.
• Identify emerging technologies and propose innovations to enhance the digital experience.
• Oversee the consolidated P&L of the e‑commerce business in close collaboration with Finance & Controlling.

Required profile

• Proven strategic leadership experience in e‑commerce or digital performance management.
• Strong analytical mindset with the ability to translate data into business actions.
• Excellent communication skills to align headquarters and regional teams.
• Experience leading cross‑functional and multi‑regional teams.
• Ability to drive service excellence and improve client satisfaction across omnichannel touchpoints.

Required skills

What we offer

• Opportunity to influence the digital strategy of a world‑leading luxury brand.
• Collaborative, multicultural environment across Europe.
• Competitive compensation and benefits package.