Customer Technology Advisor - Digital Workplace Services (Pre-Sales Consultant)

About the role

Kyndryl runs and reimagines the mission-critical technology systems of leading businesses. As a Customer Technology Advisor in Digital Workplace Services, you will act as a trusted technical advisor to clients, helping them design, transform and optimise their modern workplace environments. The role bridges business objectives and technology solutions, and is based in Courbevoie.

Key responsibilities

• Serve as the primary technical advisor for client Digital Workplace Services strategies and deployments.
• Collaborate with client executives and IT stakeholders to define digital workplace roadmaps and architectures.
• Assess current workplace technology environments and identify opportunities for transformation and automation.
• Design solutions around endpoint management, digital employee experience (DEX) and collaboration tools.
• Guide clients through adoption of modern management tools such as Microsoft 365, Intune and Virtual Desktops.
• Partner with sales, delivery and architecture teams to develop comprehensive technical proposals.
• Provide thought leadership and stay informed on emerging workplace trends and technologies.

Required profile

• Proven experience as a Technology Advisor, Solution Architect or Consultant in Digital Workplace solutions.
• Demonstrated ability to turn business requirements into technical architectures and strategic roadmaps.
• Excellent communication and client-facing advisory skills with senior technical and business leaders.
• Experience driving digital workplace transformation initiatives for enterprise clients.
• Growth mindset, customer-focused and open and inclusive in working with others.

Required skills

• Deep expertise in Microsoft 365, Enterprise Mobility + Security (EMS) and Intune administration and architecture.
• Strong knowledge of endpoint management, VDI/AVD solutions and identity management (Azure AD/Entra ID).
• Preferred: Microsoft 365 Certified: Enterprise Administrator Expert or equivalent certification.
• Preferred: experience with DEX platforms (Nexthink, 1E, Lakeside), ITIL and agile IT service management, and pre-sales consulting and proposal design.