Community Manager (Onsite, Lisbon)

About the role

Air Apps is looking for a Community Manager to build, grow, and engage its global user community. Based in the Lisbon office, you will work closely with product, marketing, and support teams to create a vibrant, inclusive environment where users can connect with the brand and each other.

Key responsibilities

• Develop and execute community engagement strategies across forums, social media groups, and discussion platforms.
• Moderate and manage online communities, responding to questions and fostering positive interactions.
• Organize and promote community events, webinars, and Q&A sessions.
• Collaborate with cross‑functional teams to ensure a seamless user experience.
• Monitor community metrics, analyze data, and refine engagement tactics.
• Identify and activate brand advocates, ambassadors, and super‑users.
• Maintain community guidelines and policies to ensure a safe, welcoming space.

Required profile

• Approximately 3+ years of experience in community management, social media management, or customer engagement.
• Strong written and verbal communication skills with the ability to inspire and engage users.
• Proven ability to handle sensitive situations, mediate conflicts, and enforce community guidelines.
• Experience planning and executing community‑driven events or initiatives.

Required skills

• Experience with community platforms such as Discord, Reddit, Facebook Groups, and Slack.
• Familiarity with community‑building tools and analytics platforms.