Care Expert – Member Support (France)

About the role

Alan is looking for a Care Expert to become the trusted guide for members seeking health‑related assistance in France. You will turn complex healthcare questions into simple, human experiences while contributing to innovative care projects.

Key responsibilities

• Provide swift, accurate support to members via email, chat and phone, transforming requests into delightful experiences.
• Master the French healthcare system and the needs of B2B corporate partners.
• Identify and implement process improvements, turning data insights into actionable solutions.
• Lead end‑to‑end projects such as member empowerment initiatives and team structure design.
• Guide and inspire fellow colleagues, building high‑performing project teams.

Required profile

• Genuine passion for helping others and solving member challenges.
• Full professional proficiency in French and English (written and spoken).
• Comfortable using digital tools and navigating technology.
• Empathetic, calm presence with strong initiative.
• Collaborative mindset, able to learn and share knowledge.

Required skills

• Proficiency with digital communication channels (email, chat, phone).