AIx Field Service Engineer

About the role

Applied Materials is hiring an AIx Field Service Engineer for its newly structured Europe AIx team. AIx (Actionable Insight Accelerator) is a secure platform combining data from more than 10,000 sensors, custom metrology, digital twins and domain knowledge to help customers accelerate results. The AIx team supports the field service teams and acts as the interface between them and the Digital Tools Enablement organization in headquarters. The role is ideally based in Grenoble, France, with at least 50% of working time spent on site.

Key responsibilities

• Identify areas for improvement to drive continual improvement of digital tools.
• Serve as the main point of contact for customer-site digital tools globally.
• Explain difficult or sensitive problems internally and build consensus with the team and customers.
• Support complex problems by finding new solutions using data analytics and other sources of information.
• Handle model propagation and dashboard configuration, and monitor signals for short- and long-term trends.
• Mentor colleagues on troubleshooting methodologies, learning new tools and processes, and understand BKM modeling techniques.

Required profile

• Literacy in tool signals, systems and processes.
• Passion for digital tools and the ability to add value with them.
• Easily adapts to change in the digital world and solves problems using technical experience and judgment.
• Strong interpersonal and customer relationship skills, able to work in a geographically and culturally diverse team.
• Agility, curiosity, open-mindedness and a can-do attitude.

Required skills

• Literacy in statistics and computer systems.
• Understanding of BKM modeling techniques.

What we offer

• Salary of EUR 44,000 to EUR 60,500.
• A comprehensive benefits package, with possible eligibility for a bonus and a stock award program.