Airport Assistance Team Member (Flexible Gig)

About the role

Join the Flighthelp Airport Team to help travelers navigate major flight delays and cancellations. You will work on‑site at airports in your region, offering clear, friendly guidance to passengers during unpredictable travel situations.

Key responsibilities

• Be present at designated airports during significant disruptions.
• Approach and engage travelers, providing information about available support options.
• Answer common questions about rebooking, refunds, and assistance services.
• Maintain a professional, approachable demeanor in a fast‑moving environment.
• Report observations and feedback to the coordination team after each assignment.

Required profile

• Enjoys fast‑paced, people‑oriented settings.
• Strong communication skills; French speaking is required, English is a plus.
• Freelancers, side‑income seekers, or hospitality professionals looking for flexible work.
• Comfortable initiating conversations with strangers.
• No prior aviation experience needed; training is provided.

Required skills

What we offer

• Fixed payment per completed assignment plus performance‑based bonuses.
• Fully flexible, assignment‑based schedule.
• Opportunities to meet international travelers.
• Independent, people‑focused work without a traditional office setting.