Account Manager - Dutch Speaking

About the role

Algolia, a search and product discovery platform, is looking for a Dutch-speaking Account Manager within its Commercial team in Paris. You will own and grow a portfolio of existing customers, driving retention and expansion, and build strong relationships with key stakeholders so that customers realise measurable value from the platform. The role works closely with Customer Success Managers, Renewal Account Executives and Customer Success Engineers.

Key responsibilities

• Own and manage a large portfolio of existing commercial customers, with accountability for retaining and growing recurring revenue
• Understand each customer's objectives, use cases and success criteria to spot expansion (upsell and cross-sell) opportunities
• Act as the primary commercial point of contact, building trust-based relationships with stakeholders and decision-makers
• Drive account planning and execution, leading renewals, pricing discussions and expansion conversations
• Partner with Customer Success, Solutions Engineering, Support and other teams to remove blockers and deliver a seamless experience
• Monitor account health and usage signals to prevent churn and mitigate contraction
• Maintain accurate forecasting and pipeline management for the book of business

Required profile

• Fluent in Dutch and English
• 4+ years in a B2B SaaS sales or account management role, owning renewals and expansion revenue, ideally with eCommerce or digital experience platforms
• Experience managing and growing a book of business (Account Management, Customer Growth, Renewals or Account Executive)
• Proven ability to identify and close expansion opportunities in existing accounts
• Strong collaboration skills and comfort in a high-growth, dynamic environment with a high volume of accounts

Nice to have

• Experience with SaaS, APIs or developer-focused products
• Familiarity with usage-based or consumption-based business models
• Familiarity with the Dutch and/or Nordic markets

The stated on-target earnings pay range is EUR 139,000 to 170,000 per year. The company offers a flexible workplace model, with options for fully remote or hybrid-remote work.