Sr. Customer Success Manager (French Speaking)

About the role

As a Senior Customer Success Manager you will own the end‑to‑end customer journey, from kickoff through adoption and ongoing value realization. You will work closely with enterprise retailers to improve their search and product discovery experiences, driving measurable revenue and conversion outcomes.

Key responsibilities

• Own the customer journey from project kick‑off, launch, adoption, and ongoing value realization.
• Build trusted relationships across complex enterprise organizations, engaging with engineers, data teams, product leaders and C‑level executives.
• Translate technical concepts and performance data into clear business value linked to conversion, revenue and operational efficiency.
• Plan and lead QBRs/EBRs that communicate impact, facilitate strategic conversations and align stakeholders.
• Identify risks early, lead escalations with clarity, and maintain customer confidence through resolution.
• Advocate for customer needs while balancing engineering involvement and prioritisation.
• Provide proactive, strategic recommendations using customer insights, performance data and ecommerce best practices.
• Maintain success plans, stakeholder maps, account documentation and training materials.
• Partner with Account Management to support retention, growth and expansion opportunities.

Required profile

• Based in EMEA, preferably France, with fluency in French.
• At least three years managing relationships with enterprise customers in Customer Success, Account Management or similar roles.
• Experience working with complex enterprise organisations and building trusted relationships with technical and executive stakeholders.
• Strong executive presence and ability to lead strategic conversations, including QBRs and EBRs.
• Excellent influencing and stakeholder‑management skills, able to drive progress without direct authority.
• Strong problem‑solving abilities, intellectual curiosity and quick learning in a fast‑moving technical environment.
• Experience in ecommerce, digital commerce, search or product discovery is highly valued.

What we offer

• Competitive compensation package including stock options.
• Fully remote team – choose where you live within France.
• Work‑from‑home stipend and Apple laptop for new employees.
• Training and development budget refreshed each year.
• Parental leave for qualified employees.
• Inclusive, diverse work environment with equal opportunity employment.