Senior IT Support Administrator

About the role

As an IT Support Administrator you will be a primary point of contact for Pennylane employees, helping them stay productive and improving the way the company works. You will contribute to building an IT environment that scales with the fast‑growing fintech’s expansion across Europe.

Key responsibilities

• Deliver an outstanding IT experience by resolving technical issues, answering questions and helping employees get the most out of their tools.
• Manage employee onboarding and offboarding: prepare laptops, provision accounts, set permissions, introduce security best practices, and handle freelancers and external partners.
• Maintain a secure IT environment by monitoring compliance, managing software access, reviewing permissions and supporting ISO 27001/SOC 2 controls.
• Administer internal SaaS tools, create accounts, manage permissions and improve documentation of internal processes.
• Share knowledge across the company through clear documentation, onboarding sessions and promoting best practices in IT and security.

Required profile

• Excellent customer service combined with strong IT fundamentals.
• Enjoys solving problems, communicating clearly with both technical and non‑technical people, and continuously improving the employee experience.
• Curious, eager to learn new tools and able to take ownership of tasks.

Required skills

• Google Workspace
• Microsoft 365
• Jamf
• Intune
• Okta
• ISO 27001 (or familiarity)
• SOC 2 (or familiarity)

What we offer

• 25 paid vacation days plus additional RTT and PTO benefits for French contracts.
• Competitive compensation package with company shares.
• Budget for home‑office setup and monthly coworking allowance.
• Access to Gymlib fitness spaces, Busuu language learning, and the latest Apple equipment.
• Remote‑friendly work model within Europe (max 2‑hour CET time difference).