Remote French-English Customer Support Representative

About the role

We are seeking a motivated French‑English Customer Support Representative to join our global, fully remote team. You will be the first point of contact for customers, helping them solve issues and ensuring a positive experience.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email, and phone.
• Provide step‑by‑step guidance to resolve technical, order‑related, or account issues.
• Maintain accurate records of all interactions in our support system.
• Share customer feedback and insights to help improve products and processes.
• Collaborate with teammates and other departments to deliver seamless service.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce environments and CRM concepts.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Knowledge of CRM systems.

What we offer

• Fully remote work from anywhere.
• Competitive salary with regular reviews.
• Paid time off and monthly health stipend.
• Performance‑based bonuses.
• A collaborative, growth‑oriented team culture.