Remote French Bilingual Customer Support Representative

About the role

We are looking for a Remote French Bilingual Customer Support Representative to assist our global customers in French‑speaking regions. The role involves handling voice calls and live‑chat interactions, turning inquiries and issues into positive experiences.

Key responsibilities

• Provide timely, friendly support in French and English via phone and chat.
• Troubleshoot customer problems with a solutions‑first mindset.
• Document all interactions accurately in our support system.
• Identify recurring issues and share insights to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand professionally and with cultural sensitivity.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk or similar ticketing platforms.
• Knowledge of Shopify or comparable e‑commerce tools.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• Supportive team culture focused on growth and accountability.