Key Account Manager

About the role

The Key Account Manager is the commercial owner and strategic orchestrator of assigned accounts, responsible for driving revenue growth, deepening executive relationships and maximising the value delivered through the full IQVIA France portfolio. The KAM acts as a trusted advisor and primary interface for clients, covering Data, Technology, Consulting and Services. The role is based in Paris.

Key responsibilities

• Own and develop C-level and senior stakeholder relationships, position IQVIA as a strategic partner and act as a trusted advisor on client challenges and transformation priorities
• Deliver and exceed revenue targets, identify and close new business and expansion opportunities, lead the full sales cycle and drive contract renewals
• Define and execute a cross-IQVIA account strategy, mobilise Sales Specialists, Consulting, Tech and Client Services, and coordinate across all teams on the account
• Anticipate client needs, ensure high-quality delivery with Client Services, monitor client satisfaction and act as escalation point for delivery excellence
• Lead commercial governance: NDAs, contracts, SOW and deal structuring with Legal, pipeline accuracy, forecasting, reporting, purchase orders and pricing negotiations
• Work with regional and global account teams, build internal networks and mentor junior sales team members

Required profile

• Strong client intimacy and executive credibility
• Proven complex sales and account management capabilities
• Orchestration and transversal leadership across teams
• High level of ownership, accountability and commercial discipline
• Proactive mindset with strong anticipation of client needs