IFE & Cabin Connectivity Service Support Engineer

About the role

Airbus Commercial Aircraft is seeking an IFE & Cabin Connectivity Service Support Engineer to join the Avionics Engineering Support department in Toulouse. You will provide engineering support to airlines, handling daily queries, AOG troubleshooting and in‑service airworthiness issues.

Key responsibilities

• Provide immediate Aircraft On Ground (AOG) troubleshooting and global standby support.
• Identify and resolve in‑service airworthiness issues through root‑cause analysis in collaboration with engineering and program teams.
• Manage operator readiness, deliver airline training and travel worldwide for on‑site assistance.
• Feed operational Return on Experience (REX) back to design teams to improve product reliability.

Required profile

• Advanced aeronautical engineering degree (5‑year) covering ATA 23, 44 and 46 domains.
• Deep knowledge of In‑Flight Entertainment (IFE) and high‑bandwidth aircraft connectivity architecture.
• Experience with airline digital operations and end‑to‑end connectivity support.

Required skills

• Troubleshooting and root‑cause analysis of complex airborne hardware/software.
• Proficiency with Splunk dashboards and Skywise tools.
• Technical training delivery and on‑site deployment capabilities.

What we offer

• Attractive salary with profit‑sharing and employee stock purchase plans.
• Extra days‑off, holiday transfer options and a wide range of social, cultural and sport activities.
• Comprehensive health coverage, on‑site health services and wellness programs.
• Access to over 10,000 e‑learning courses, certifications and international mobility opportunities.