Hotel Night Ambassador

About the role

Join citizenM as a Night Ambassador and be the face of the hotel during the overnight hours. You will welcome guests, serve food and drinks, and ensure a smooth, memorable stay while the city sleeps.

Key responsibilities

• Greet guests warmly as they arrive and assist them at self‑check‑in kiosks.
• Prepare and serve hot and cold breakfast items, coffee, and signature cocktails.
• Act as a concierge, providing local recommendations and answering guest queries.
• Maintain the living‑room area, clean the canteen, and arrange food displays for the next shift.
• Handle reservations and perform the nightly audit using the property management system (PMS).
• Manage keys and overall hotel operations during night shifts, including emergency situations.

Required profile

• Friendly, empathetic attitude – treat every guest like a close friend.
• Collaborative mindset with a positive, optimistic outlook.
• Curious problem‑solver who looks for simpler, better ways to work.
• Fluent in English; additional languages are a plus.

Required skills

• Experience with a property management system (PMS) for reservations and night audit.

What we offer

• Competitive gross salary of €2,310.59 per month (full‑time, 35 h/week).
• Up to 10 % monthly bonus based on performance.
• 50 % contribution to a Navigo pass.
• Career progression within a fast‑growing hospitality brand.
• Full‑time night shift schedule (5 shifts per week).