Global Head of Key Account Management – Pharma

About the role

SGS is seeking a Global Head of Key Account Management for its Pharma segment. Reporting to the Pharma Business Development leadership team, you will drive growth strategy, market expansion, and commercial excellence across a worldwide portfolio of pharmaceutical clients.

Key responsibilities

• Lead the Key Account team to identify target markets and support corporate development strategies.
• Prioritise and deliver analytics projects in collaboration with internal Pharma stakeholders.
• Manage strategic accounts, including complex RFP/RFI responses, multisite project coordination, and account governance.
• Represent SGS at client meetings, conferences, and presentations to showcase global capabilities.
• Oversee account development planning and engage with the global network.
• Super‑user support for commercial systems such as CRM and CPQ, coordinating with IT as needed.
• Support regional business development meetings and contribute to global sales and marketing strategy.
• Assist with commercial integration of acquisitions and mentor Business Development managers in new markets.

Required profile

• Extensive experience in commercial operations support for Life Sciences services in a fast‑paced, global environment.
• Deep understanding of drug commercialization, analytical and CMC requirements.
• Strong leadership skills across culturally diverse organisations.
• Excellent communication, presentation, and stakeholder‑management abilities.
• Fluency in English.

Required skills

• CRM systems
• CPQ tools

What we offer

• Opportunity to lead a global function within a stable, world‑leading TIC company.
• Access to SGS University and continuous learning programs.
• Collaborative, multicultural work environment.