Expert Customer Service (H/F)

About the role

A long-established group managing, supplying and relocating pallets, which supports transport firms, retailers and industry across Europe, is expanding in France and seeks an Expert Customer Service professional in Balma. The role is full-time (35 hours per week) on a 12-month fixed-term contract, hybrid, reporting to the country team's Customer Service Manager. It involves managing customer accounts, balancing load carrier demand and building long-term client relationships, with no disciplinary or technical leadership.

Key responsibilities

• Manage customer accounts and oversee active load carriers, balancing demand
• Nurture and expand long-term partnerships through advice, regular consultation and support
• Handle and resolve customer complaints efficiently
• Work with Sales Managers to identify, approach and onboard new customers
• Prepare and finalise commercial proposals and offers, and implement price adaptations
• Support the regional/country network strategy and supervise customer receivables
• Track market and competitor trends, prepare reports and analyses, and handle routine administration

Required profile

• Completed commercial training/apprenticeship or comparable qualification
• 2 to 5 years of experience in Customer Service or internal sales, preferably in logistics or transport
• Business-fluent English and French; additional languages are an asset
• Strong communication, negotiation and customer orientation, with a proactive, solution-oriented approach

Required skills

• MS Office, particularly MS Excel
• Enterprise ERP systems, especially Microsoft Dynamics NAV / Navision

Budget: 30,000 to 35,000 EUR gross per year.