EMEA Client Service Ambassador (Fixed-term)

About the role

As an EMEA Client Service Ambassador you will guide customers through the entire purchase journey, from discovery to after‑sales, ensuring a high level of satisfaction and loyalty across all channels.

Key responsibilities

• Handle client inquiries, complaints and after‑sales requests via telephone, email and live‑chat for ysl.com, stores, franchises and wholesale partners.
• Act as the primary escalation point, delivering appropriate solutions while preserving the brand relationship.
• Collect and communicate customer insights to relevant departments to drive continuous improvement.
• Collaborate with headquarters and EMEA leadership to maintain a seamless omnichannel experience.
• Meet individual and team KPIs, capture accurate client data and support business development initiatives.

Required profile

• Strong enthusiasm for the Saint Laurent brand and the luxury fashion industry.
• Customer‑oriented mindset with a “go the extra mile” attitude.
• Excellent listening skills and a positive, solution‑focused approach.
• Ability to work collaboratively with internal teams and external partners.

Required skills

• Proficiency in handling telephone, email and live‑chat communications.