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Director, Operations Region Africa

Wärtsilä · Puteaux

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Senior 🇬🇧 English

Description du poste

About the role

Wärtsilä Energy is seeking a Director of Operations for the Africa region. You will lead Agreement Management and Field Service operations, drive strategic growth, and ensure high‑quality service delivery across the continent.

Key responsibilities

  • Develop and execute strategic plans for Agreement Management and Field Service operations in Africa.
  • Collaborate with central Energy Services teams to create new services and expand existing agreements.
  • Utilise and enhance state‑of‑the‑art tools and platforms, including the GEMS Digital Energy Platform.
  • Own business performance, monitoring financial, operational and technical metrics, and implement corrective actions.
  • Identify, share, and address customer pain points; proactively upsell services and generate project opportunities.
  • Maintain strong customer relationships throughout the agreement lifecycle to secure renewals.
  • Elevate competence of Field Services and Agreement Management teams to world‑class standards, training staff as "Wärtsilä super‑users".
  • Develop local leadership capabilities and foster talent retention across the region.

Required profile

  • Proven senior leadership experience in operations, preferably within the energy or industrial sector.
  • Strong track record in agreement management, field services, and customer‑focused service delivery.
  • Ability to define and implement regional strategies, manage budgets, and drive performance improvements.
  • Excellent communication skills to interact with customers, sales teams, and internal stakeholders.
  • Willingness to be based in Africa, France, or Finland.

Required skills

    What we offer

    • Opportunity to shape the future of renewable energy services in a global leader.
    • Collaborative, innovative work environment with access to cutting‑edge technology.
    • Leadership role with significant impact on regional growth.

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    Wärtsilä

    Puteaux