Director, Operations Region Africa

About the role

Wärtsilä Energy is seeking a Director of Operations for the Africa region. You will lead Agreement Management and Field Service operations, drive strategic growth, and ensure high‑quality service delivery across the continent.

Key responsibilities

• Develop and execute strategic plans for Agreement Management and Field Service operations in Africa.
• Collaborate with central Energy Services teams to create new services and expand existing agreements.
• Utilise and enhance state‑of‑the‑art tools and platforms, including the GEMS Digital Energy Platform.
• Own business performance, monitoring financial, operational and technical metrics, and implement corrective actions.
• Identify, share, and address customer pain points; proactively upsell services and generate project opportunities.
• Maintain strong customer relationships throughout the agreement lifecycle to secure renewals.
• Elevate competence of Field Services and Agreement Management teams to world‑class standards, training staff as "Wärtsilä super‑users".
• Develop local leadership capabilities and foster talent retention across the region.

Required profile

• Proven senior leadership experience in operations, preferably within the energy or industrial sector.
• Strong track record in agreement management, field services, and customer‑focused service delivery.
• Ability to define and implement regional strategies, manage budgets, and drive performance improvements.
• Excellent communication skills to interact with customers, sales teams, and internal stakeholders.
• Willingness to be based in Africa, France, or Finland.

Required skills

What we offer

• Opportunity to shape the future of renewable energy services in a global leader.
• Collaborative, innovative work environment with access to cutting‑edge technology.
• Leadership role with significant impact on regional growth.