Deskside Support Technician – Onsite (Aussonne)

About the role

HCLTech is looking for a Deskside Support Technician to provide on‑site technical assistance at a client location in Aussonne, France. You will act as the first point of contact for end‑users, handling hardware, software and networking issues while delivering a high level of customer service.

Key responsibilities

• Take end‑to‑end ownership of incidents and service requests using ITSM tools (ServiceNow, Remedy, HP Service Manager, Peregrine).
• Provide on‑site “Smart Hands” support, including hardware/software training, orientation and coordination with off‑site technical teams.
• Support VIP users and perform hardware/software asset inventory management, including disposals.
• Diagnose and resolve non‑recurring problems across Windows, macOS, iOS, printers, multifunction devices and basic network equipment.
• Collaborate with subject‑matter experts to assist with servers, telecom equipment and PBX systems.

Required profile

• Minimum 3 years of hands‑on field support experience.
• Strong customer‑service orientation with excellent written and verbal communication in English and the local language.
• Detail‑oriented, self‑motivated and able to work independently.

Required skills

• Windows 11, 10, 7, XP operating systems.
• Windows Server 2003, 2008, 2013.
• Microsoft Office suite (Outlook, Word, Excel).
• Installation, configuration and troubleshooting of Microsoft OS.
• Break/Fix of desktops, workstations, notebooks and printers.
• Basic support for macOS and iOS devices.
• Knowledge of multifunction devices, smartphones, PDAs, BYOD.
• Fundamental networking concepts, Intel servers and telecom basics.
• Remote PC control and video‑conferencing tools.
• PBX installation, configuration and troubleshooting.
• Experience with ITSM ticketing tools (ServiceNow, Remedy, HP Service Manager, Peregrine).