Customer Success Manager – Enterprise Accounts

About the role

The Customer Success Manager will lead strategic engagement with a portfolio of enterprise accounts in Paris, ensuring customers derive maximum value from Tata Communications services. This 12‑month fixed‑term role focuses on onboarding, adoption, and long‑term relationship management.

Key responsibilities

• Own the end‑to‑end contract and project onboarding process, coordinating sales, solutions, program management and customer stakeholders.
• Define and implement a customer engagement model (time‑based, value‑based, event‑based) and establish governance for internal and external reviews.
• Monitor service activation and usage for fixed‑MRC and usage‑based offerings (e.g., UCAAS, GSIP), driving adoption and identifying optimization opportunities.
• Collaborate with customers to project revenue from usage services, set milestones, and manage risks.
• Identify training needs, orchestrate training with product teams, and ensure smooth transition for network, cloud and security services.
• Promote self‑service adoption via the Optimus portal and nurture relationships to retain lifetime value.

Required profile

• Proven experience managing enterprise customer relationships in a telecom or technology environment.
• Strong understanding of industry landscapes, procurement processes, and service delivery models.
• Ability to coordinate cross‑functional teams and drive alignment toward customer time‑to‑value.
• Analytical mindset to monitor usage metrics and recommend improvements.

Required skills

• Experience with telecom service portfolios (e.g., UCAAS, GSIP).
• Familiarity with customer self‑service platforms such as Optimus.

What we offer

• Opportunity to work with a leading global communications provider.
• Exposure to a diverse set of enterprise customers and cutting‑edge services.
• Professional development in customer success and telecom solutions.