Customer Service Specialist - Service & Repair

About the role

Medtronic is looking for a Service & Repair Customer Care Representative in Paris. You will be the main customer contact for the Service & Repair team across the full Medtronic product range. The role suits people who enjoy problem solving, helping others and directly influencing customer relationships.

Key responsibilities

• Handle administrative and clerical tasks, managing service requests, inquiries and communication with internal stakeholders, external customers and vendors
• Manage complex tasks independently, taking initiative even when procedures are not fully defined
• Communicate daily by phone and email with Service Engineers, workshop teams and cross-functional departments
• Use service systems (ServiceNow, SAP, Salesforce) to track orders, manage invoicing and disputes and coordinate spare parts logistics
• Prepare and follow up on quotations for repairs, maintenance and part sales
• Support continuous improvement and suggest process optimisations
• Follow quality standards, complete required training and follow through on all service and repair processes

Required profile

• Minimum of 2 years of relevant experience
• Proven customer service experience, ideally in a healthcare or technical service environment
• Strong communication skills with a customer-first mindset
• Attention to detail, analytical ability and good time management and organisation
• Ability to work proactively and independently in a fast-paced environment
• Team collaboration and interpersonal skills
• Proficiency in English

Required skills

• Experience with Salesforce preferred
• Experience with SAP or similar ERP systems preferred (training provided)

What we offer

• Salary range in France of 44,000 to 66,000 EUR, depending on experience and skills
• A flexible benefits package
• Eligibility for the Medtronic Incentive Plan (MIP)