Customer Delivery Engineer

About the role

Customer Delivery Engineers (CDEs) own the end‑to‑end deployment and execution of customer satellite missions at Loft. They act as the primary technical interface with customers, turning mission concepts into operational reality from requirements through on‑orbit operations.

Key responsibilities

• Serve as the primary technical interface for customer missions, aligning objectives, managing expectations, and ensuring mission success.
• Own the full mission lifecycle—from requirements definition and ConOps design through launch, commissioning, on‑orbit execution, anomaly triage, and long‑term optimization.
• Operate Loft spacecraft and payloads on orbit, driving mission execution, anomaly resolution, and performance optimization across the fleet.
• Design and implement mission applications on Loft’s API and operational framework, enabling scalable on‑orbit operations.
• Develop mission tooling and automation in Python to improve reliability, adoption, and operational scale.
• Translate operational experience and customer feedback into concrete product improvements and roadmap input.

Required profile

• 3+ years of experience in an operational engineering environment such as satellite operations, forward‑deployed engineering, or production infrastructure for live, mission‑critical products.
• Proven experience owning or significantly contributing to production systems operating in real‑world, mission‑critical environments.
• Strong ability to diagnose and resolve issues in complex, multi‑layered systems by tracing failures across interfaces and dependencies.
• Excellent communication skills and experience working directly with customers or cross‑functional stakeholders.
• Ability to operate effectively in dynamic, high‑pressure environments where requirements evolve and real‑time decisions matter.

Required skills

• Python scripting and automation.
• Docker or comparable DevOps container environments.
• API integration and software system interaction.
• Configuration languages such as CUE.