Community Manager

About the role

Air Apps is looking for a proactive Community Manager to build, grow, and engage its global user community. Based in Lisbon, you will work on‑site with cross‑functional teams to create a vibrant, inclusive environment across forums, social media, and user groups.

Key responsibilities

• Develop and execute community engagement strategies to attract and retain users.
• Manage and moderate forums, social media groups, and discussion platforms.
• Respond to user inquiries, foster positive interactions, and resolve issues.
• Organise and promote community events, webinars, and Q&A sessions.
• Collaborate with marketing, product, and support teams to ensure a seamless user experience.
• Monitor and analyse engagement metrics to continuously improve strategies.
• Identify and activate brand advocates, ambassadors, and super‑users.
• Maintain community guidelines and ensure a safe, welcoming space.

Required profile

• 3+ years of experience in community management, social media, or customer engagement.
• Proven experience managing online communities on platforms such as Discord, Reddit, Facebook Groups, or Slack.
• Excellent written and verbal communication skills.
• Ability to handle sensitive situations, mediate conflicts, and enforce guidelines.
• Experience planning and executing community‑driven events.
• Passion for building meaningful relationships with users.

Required skills

• Discord
• Reddit
• Facebook Groups
• Slack

What we offer

• Dynamic, fast‑paced environment with cross‑functional collaboration.
• Support for relocation to Lisbon.