Club VIC Coordinator – Retail Experience & Data

About the role

The Club VIC Coordinator supports Saint Laurent’s VIC strategy by designing training, analysing data, and energising the VIC Ambassador community. This position ensures a consistent, high‑quality client experience across boutiques and regions.

Key responsibilities

• Develop and structure VIC‑specific training content, including guidelines, toolkits, e‑learning modules and best‑practice materials.
• Deploy training sessions to VIC Ambassadors and retail teams, ensuring adoption of VIC standards.
• Collect, organise and analyse VIC data such as client profiles, engagement levels, activation rates and boutique performance.
• Produce regular reports and dashboards to monitor VIC KPIs and support decision‑making at HQ and regional levels.
• Identify insights and propose quick‑win initiatives to optimise the VIC journey.
• Coordinate and animate the VIC Ambassador community, facilitating communication and sharing best practices.
• Support local VIC initiatives, client attentions and boutique‑level actions.
• Ensure consistency and quality of VIC standards across all touchpoints, both online and offline.
• Contribute to continuous improvement by benchmarking industry best practices.

Required profile

• Graduate from a business school with interest in client experience, retail excellence or CRM.
• 1 to 3 years of experience, ideally in retail.
• Strong analytical mindset with ability to work with data, KPIs and reporting tools.
• Excellent communication and presentation skills.
• Organised, structured and able to manage multiple projects simultaneously.
• Comfortable working with retail teams and animating a community.
• Proactive, solution‑oriented and eager to learn in a fast‑paced environment.

Required skills

What we offer

• Opportunity to work for a leading luxury fashion house.
• Exposure to global retail operations and client‑centric initiatives.
• Professional development in training design, data analysis and community management.