Client Director Europe

About the role

We are looking for a Client Director to lead the European client strategy, adapting the Maison’s global vision to local market dynamics and driving sustainable business growth across the region.

Key responsibilities

• Define and execute regional client strategy, focusing on acquisition, retention, reactivation and loyalty.
• Partner with Country Managers and Store Directors to translate strategic priorities into actionable client development plans.
• Monitor business performance through client analytics, market trends and commercial insights.
• Lead clienteling programs, personalized outreach, events, gifting and exclusive experiences.
• Optimize client segmentation and activation plans to maximize conversion, retention and lifetime value.
• Own regional client KPIs, dashboards and performance reporting; provide actionable recommendations to senior leadership.
• Collaborate with CRM, Data and IT teams to improve clienteling tools, reporting capabilities and data governance.
• Define monthly and quarterly clienteling incentives and oversee in‑store animations and VIC activations.
• Manage a regional client development team (1 Client Manager and 1 Intern) and coach store leaders across Europe.
• Travel across European markets to ensure alignment and execution.

Required profile

• Proven leadership experience in client strategy and business development, preferably within a boutique or luxury retail environment.
• Demonstrated ability to influence and coach store directors and cross‑functional teams without direct reporting lines.
• Strong analytical mindset with experience interpreting client data, purchasing patterns and market trends.
• Willingness to travel regularly across multiple European markets.

Required skills

• Proficiency with CRM tools and clienteling platforms.
• Data analysis and reporting dashboard creation.
• Client segmentation and activation planning.
• Budget management and financial reporting.