Care Expert – Member Support Specialist

About the role

Alan is looking for a Care Expert to turn member requests into delightful experiences. You will act as a trusted guide, providing clear, accurate information and swift support to members navigating the French healthcare system.

Key responsibilities

• Respond to member inquiries with timely, helpful solutions.
• Explain the French healthcare system and corporate health‑insurance benefits.
• Identify and implement process improvements based on member feedback.
• Lead small‑scale care projects and collaborate with cross‑functional teams.
• Mentor and inspire fellow team members.

Required profile

• Strong passion for helping others and solving member challenges.
• Full professional proficiency in French and English (written and spoken).
• Good understanding of the French healthcare system and corporate health‑insurance offerings.
• Comfortable using digital tools and technology platforms.

Required skills

• Proficiency in using digital platforms for customer support.

What we offer

• Opportunity to work on impactful care projects (80% support, 20% innovation).
• Potential for project leadership and team‑building responsibilities.
• Dynamic, purpose‑driven company culture with a focus on prevention.