Care Expert – Member Support Specialist

About the role

Alan is looking for a Care Expert to turn member inquiries into positive experiences. You will act as the trusted guide for members using Alan’s prevention‑focused health insurance, providing clear, accurate information and timely assistance.

Key responsibilities

• Respond to member requests via phone, email or chat, delivering swift and helpful solutions.
• Explain the French healthcare system and Alan’s corporate health insurance benefits to B2B partners and their employees.
• Identify recurring issues and propose process improvements to enhance the member journey.
• Lead or contribute to care‑related projects, from data‑driven insights to the design of empowerment initiatives.
• Collaborate with cross‑functional teams to develop product enhancements and support talent acquisition for the Care department.

Required profile

• Strong passion for helping people and solving health‑related challenges.
• Fluent in French and English, both written and spoken.
• Comfortable using digital tools and navigating technology‑based workflows.
• Ability to work autonomously while contributing to team projects.

Required skills

What we offer

• Opportunity to split time between direct member support (80%) and innovative care projects (20%).
• Potential to lead projects, shape care processes and mentor colleagues.
• Dynamic, purpose‑driven culture within a fast‑growing European health‑tech company.