Brand Ambassador - Coach & Kate Spade New York, Bordeaux

About the role

Tapestry is hiring a Brand Ambassador for its Coach and Kate Spade New York brands at Galeries Lafayette in Bordeaux. The ambassador brings the brands to life in the department store, supports key business goals and delivers excellent customer service. You will report to the Senior Regional Brand Ambassador and work with Tapestry teams, store leadership and shopfloor colleagues. This is a part-time contract of 24 hours per week for 12 months.

Key responsibilities

• Deliver an elevated customer experience using brand training, tools and resources
• Develop clienteling strategies and in-store event ideas, and co-host activations that drive engagement and sales
• Build partnerships with local retail teams, attend brand events and track store performance against targets
• Identify growth opportunities through in-store activity, new activations and omni-channel engagement
• Work with department store management to improve brand visibility and customer loyalty
• Follow visual merchandising guidelines, display new collections and maintain consistency during markdowns
• Keep relationships with the Regional Visual Merchandising Manager and manage product deliveries and replenishment
• Keep back-of-house areas clean and organised, complete trade reports and coordinate shopfloor coverage

Required profile

• Minimum of two years' experience in a retail environment
• Availability for varied hours, including evenings, weekends and bank holidays
• Familiarity with department store operations, customer service, merchandising and sales strategies
• Self-motivated, proactive and collaborative team player

Required skills

• Strong communication, organisational and analytical skills
• Knowledge of current industry trends

What we offer

• Base pay of EUR 25,000 to 28,000 (full-time equivalent), pro-rated for part-time hours
• Inclusive, innovative working environment with internal mobility and career progression
• Learning and development opportunities, social events and an employee discount
• Equity inclusion and diversity initiatives, and a paid volunteering day per year