911 Telecommunicator I (2‑hr Pre‑skills Test required)

About the role

The Police Dispatch Center operates 24/7, handling emergency 911 calls and public assistance requests. As a 911 Telecommunicator I, you will receive incident reports, enter critical information into dispatch systems, and support first‑responders in real time.

Key responsibilities

• Answer and process incoming 911 and public assistance calls.
• Gather, verify, and record essential details while remaining calm under pressure.
• Operate multiple computer‑based programs and display monitors to dispatch resources.
• Maintain accurate logs of all incidents and actions taken.
• Work all shift patterns to ensure continuous coverage.

Required profile

• High School Diploma or GED.
• Ability to type at least 40 words per minute.
• Pass a comprehensive background check and polygraph examination.
• Strong multitasking abilities and capacity to remain composed during emergencies.

Required skills

• Proficiency with multiple computer applications and display monitors.
• Basic computer literacy and data entry skills.

What we offer

• Full training provided – no prior experience required.
• Opportunity to serve the community in a critical public safety role.