Credit Control Specialist

About the role

Orange Business is seeking a Credit Control Specialist to manage the collection process for its major French clients. You will work closely with commercial and legal teams to ensure timely payments while maintaining strong customer relationships.

Key responsibilities

• Contact clients via phone, email or mail to pursue overdue payments and negotiate payment plans.
• Verify the compliance of debt files and keep the client database up‑to‑date.
• Collaborate with sales, billing and legal departments to resolve disputes and flag potential issues.
• Monitor accounts for financial difficulties, follow collective procedures and ensure account integrity.
• Proactively initiate collection actions, including requesting early payments when necessary.
• Provide regular updates on collections to the Account Billing Manager and Customer Contract Manager.

Required profile

• Strong negotiation, persuasion and argumentation skills.
• Excellent communication, diplomacy and active listening.
• Highly organized, rigorous and able to work under pressure.
• Analytical mindset with the ability to synthesize information.
• Team‑player attitude and conflict‑resolution capability.

Required skills

• Proficiency with MS Office applications.

What we offer

• Global opportunities to collaborate with multinational teams.
• Hybrid working model with flexible hours.
• Training programs, upskilling and internal mobility.
• Health, well‑being, diversity & inclusion initiatives.
• Employee referral program and recognition awards.