Strategic Account Manager, SME - France

About the role

Airwallex, the AI-native financial operating system used by more than 675,000 businesses, is looking for a Strategic Account Manager for its SME & Growth team in France. You will drive expansion, product adoption and Net Revenue Retention across a portfolio of 50 to 100 SME customers, working from the Paris office three days a week.

Key responsibilities

• Identify high-potential accounts, build 12-month growth plans with CFOs and Treasury Leads, and create cross-sell opportunities across cards, spend, FX, billing and embedded finance.
• Segment and tier accounts to focus on the highest-impact retention and growth opportunities.
• Navigate complex KYB and compliance requirements, technical integrations and operational issues during onboarding, and improve customers' time to first transaction.
• Retain and grow customers in a competitive market by selling the value of the broader solution, not just competing on price.
• Partner with Product, Compliance, Support and other teams on product feedback, pricing changes, support enablement and a closed-loop Voice of the Customer process.

Required profile

• 2 to 5 years of experience in Account Management or Customer Success within fintech or payments.
• Proven track record of driving expansion and achieving Net Revenue Retention or GMV growth targets across an existing book of business.
• Experience managing a portfolio of 50 to 100 accounts through segmentation and tiering, and mapping stakeholders such as CFOs and Treasury Leads.
• Experience retaining and growing customers by selling solution value, and handling KYB and compliance requirements during onboarding.
• Preferred: managing a senior-level portfolio of the top 50 accounts, cross-functional project experience, multi-product cross-sell experience, experience with multi-entity or international customers, and a second language.

Required skills

• Strong understanding of fund flows, acquiring and FX.
• Ability to build 12-month account growth roadmaps.