Security Monitoring Agent (Professional Card Required)

About the role

Join IMA Protect’s remote security centre in Nantes as a Security Monitoring Agent. You will work in a 24/7 team that safeguards thousands of customers by handling alarm events and coordinating emergency responses.

Key responsibilities

• Receive and analyse alarm alerts through dedicated monitoring software following client‑specific procedures.
• Contact and dispatch appropriate responders such as patrol units, police, fire services, or other partners.
• Confirm resolution of incidents on site and keep the client informed of actions taken.
• Document each event in the system, including cause, contact history and a detailed incident report.
• Perform administrative updates to client dossiers and answer inbound client calls.

Required profile

• Excellent telephone etiquette, clear diction and strong listening skills.
• Customer‑focused attitude with a solid sense of service.
• Previous experience in a call‑center or similar environment.
• Ability to work under pressure, stay calm and make analytical decisions.

Required skills

• Proficiency with alarm monitoring and incident‑tracking software.

What we offer

• Competitive gross salary of €1,980 per month plus 70% night‑shift premium.
• Full‑time 35‑hour week with rotating day/night schedules and weekend shifts.
• Fixed‑term (CDD) or permanent (CDI) contract options.
• Benefits package and clear, long‑term planning of work schedules.