Member Services Assistant – Part‑time Fixed‑Term (20 hrs/week)

About the role

The American Library in Paris is seeking a part‑time Member Services Assistant on a fixed‑term contract. You will work 20 hours per week, including a Sunday shift, to support the library’s front‑of‑house operations and help members enjoy the collection and facilities.

Key responsibilities

• Open and close the library according to the schedule and staff the front entrance, Member Services desk, and Welcome desk.
• Handle member inquiries by phone, email, and in person, and create or update membership accounts in multiple databases.
• Process fines, fees, and lost‑item charges using the cash register and card‑payment system.
• Manage printing, copying, study‑room reservations, and public‑computer bookings.
• Assist members with accessing online resources and ensure a safe, comfortable environment.
• Perform technical processing of magazines, newspapers and books, and support shelving and display tasks.
• Collect and maintain statistical data and help train volunteers and interns.
• Respond to facility issues such as elevator or heating problems and contribute to special projects.

Required profile

• Experience in libraries or customer‑service environments with strong organizational skills.
• Valid European work authorization and a bachelor’s degree (or be currently studying).
• Excellent written and spoken English; spoken French is highly desirable.
• Strong interpersonal skills, attention to detail, and ability to multitask in a busy setting.

What we offer

• Minimum five weeks of paid vacation per year.
• Ongoing professional development opportunities.
• Subsidised meal vouchers and partial reimbursement of public‑transport or bicycle expenses.
• Employer‑funded health, vision and dental coverage for employees and families.