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Competences
Experience
Head Waitress
STORY LE CARROUSEL RABAT
2026-01 -
Managed VIP guests and coordinated special events, ensuring seamless service delivery. Took accurate food and beverage orders and communicated them clearly to kitchen staff. Maintained high standards of customer service and communication, fostering repeat business. Utilized POS systems for order processing and billing. Trained junior staff on service protocols and hospitality standards.
Waitress
Simaisma Murwab Resort
2025-08 - 2026-01
Supervised daily restaurant and banquet operations, ensuring efficient workflow. Led and motivated service teams to uphold excellence in hospitality. Managed VIP guests and special events with personalized attention. Handled guest feedback professionally, turning concerns into positive outcomes. Utilized POS and order processing tools to streamline service.
Waitress
The Ritz‑Carlton, Rabat Dar Es Salam
2024-09 - 2025-07
Delivered high‑end service following Marriott International standards in a fine‑dining setting. Trained new team members on service protocols and etiquette, improving overall team performance. Ensured VIP guest satisfaction through attentive and personalized service. Assisted in order taking, serving, and table coordination for upscale dining areas. Maintained meticulous hygiene and presentation standards.
Waitress
Urban Hôtel & Spa
2023-11 - 2024-01
Greeted and attended to guests in dining and lounge areas, providing prompt service. Handled orders, billing, and guest inquiries efficiently using POS systems. Maintained hygiene and quality standards throughout operations. Coordinated with kitchen staff to ensure timely delivery of meals. Supported team members during peak service periods.
Restaurant Commis / Waitress
Hôtel Vitality Terminus
2022-10 - 2023-10
Supported food service operations, including setup and coordination with kitchen staff. Ensured dining area cleanliness and compliance with safety regulations. Assisted in table setup, food delivery, and maintaining service flow. Handled guest inquiries and provided courteous service. Contributed to a smooth dining experience for guests.
Restaurant Commis
Hôtel L’Eden Boutique
2021-10 - 2022-09
Assisted waitstaff with table setup and food delivery in a boutique hotel environment. Helped maintain service flow and guest satisfaction during busy periods. Ensured compliance with hygiene and safety standards. Collaborated with kitchen team to expedite orders. Provided support for special events and banquets.
Wiring Operator
Fujikura
2021-02 - 2021-09
Assembled and tested automotive wire systems according to technical specifications. Ensured adherence to safety and quality control standards throughout production. Conducted inspections and troubleshooting to resolve wiring issues. Documented work processes and maintained accurate production records. Collaborated with engineering teams to improve assembly efficiency.
Langues
French
fluent
Arabic
fluent
English
intermediate
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