Strategic Customer Success Manager

Swan, Europe’s embedded banking specialist, is looking for a Strategic Customer Success Manager (also called Partner Success Manager) to join its Key Account Management team in Paris. The role focuses on delivering a flawless end‑to‑end experience for a portfolio of 3‑4 strategic partners, guiding them from onboarding through full product adoption and ongoing operational success. You will act as the main point of contact, advising on Swan’s processes, coordinating with internal teams such as Support, Compliance and KYC, and ensuring partners run autonomously while driving satisfaction and growth. Responsibilities include managing day‑to‑day project activities, conducting regular performance reviews, identifying and resolving operational challenges, delivering training sessions, and reporting portfolio health to leadership. The ideal candidate has 2‑5 years of experience in partner or account success roles within fast‑paced start‑ups or scale‑ups, is fluent in French and English, and demonstrates strong project‑management, data‑driven decision‑making and a proactive, structured approach to complex, multi‑stakeholder environments.