Customer Support Representative

About the role

Activity Messenger is a fast-growing technology startup offering an online registration and communication solution for the sports and leisure industry. It is looking for a Customer Support Specialist to provide technical guidance and support to customers, ideally in a remote environment combining technical writing and customer service skills.

Key responsibilities

• Act as the main support liaison for customers, building supportive relationships through clear, proactive communication and timely solutions.
• Resolve customer inquiries, focusing on technical challenges, system troubleshooting and issue resolution.
• Run detailed support and onboarding sessions, including integration calls, to help new accounts set up and configure correctly.
• Work closely with the customer success and product development teams.
• Monitor customer engagement and usage patterns to identify opportunities for platform improvement.
• Develop and maintain support documentation such as how-to guides, FAQs and knowledgebase articles.
• Share knowledge and best practices within the team.

Required profile

• At least 3 years of experience in technical support, customer service or a related field, preferably in the sports and recreation industry.
• Exceptional verbal and written communication skills, able to explain technical concepts clearly.
• Proven ability to work independently and collaboratively.
• A strong customer-focused mindset.

What we offer

• Completely remote work with flexible hours.
• Opportunity to work on an innovative product.
• Ongoing learning and professional development.
• Possibility to move into customer success roles as the team grows.
• Competitive salary with 4 weeks of paid vacation per year.