Account Manager

About the role

beparallel is building AI agents to automate administrative processes in healthcare facilities. As an Account Manager you will own a portfolio of existing client accounts, ensure product adoption, and drive growth opportunities.

Key responsibilities

• Manage an assigned portfolio of client accounts autonomously, acting as the main point of contact for both technical and business stakeholders.
• Monitor product adoption, respond to client inquiries, resolve straightforward support issues, and track key performance indicators.
• Report client satisfaction metrics and KPI results to leadership, highlighting cross‑sell and up‑sell opportunities.
• Maintain zero churn attributable to relationship or customer‑success issues.

Required profile

• Strong communicator comfortable engaging with clients at all levels, from IT teams to C‑suite executives.
• Organised, rigorous and able to work autonomously while managing workload effectively.
• Data‑driven mindset for reporting and KPI tracking.
• Ownership mindset focused on customer relationships and outcomes.

Required skills

• Experience with SaaS or technology‑driven products in a B2B environment.
• Familiarity with healthcare or AI‑related solutions is a plus.